Logitech Essential Service Plan

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Logitech Essential Service Plan

Empower your IT team with advanced software tools for efficiently managing spaces.

WHAT'S INCLUDED

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Specifications

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SIMPLIFY THE MANAGEMENT OF ROOMS, DESKS, AND DEVICES

Make device and space management effortless with the Logitech Essential service plan. Empower your IT team with advanced software tools to efficiently manage, monitor, and troubleshoot shared spaces and connected devices.

Remote device management

REMOTE DEVICE MANAGEMENT

Configure device settings, control updates, and remotely manage devices through Logitech Sync.

Insights

INSIGHTS

Get insights on space and device usage to help better plan and decide on future IT investments and workspace-related changes.

Space management

SPACE MANAGEMENT

Simplify how you manage shared office spaces while enabling employees to find and book rooms and flex desks easily.

OPTIMIZE UPTIME AND PERFORMANCE

Essential gives you access to advanced device management tools in the Logitech Sync management platform.

Monitor your workspace

Overview and monitor your entire deployment of rooms, devices, and connected devices.

OPTIMIZE UPTIME AND PERFORMANCE

Essential gives you access to advanced device management tools in the Logitech Sync management platform.

Remotely access and manage network-connected devices. View up to two displays and a Tap controller or scheduling panel from the comfort of your office.

OPTIMIZE UPTIME AND PERFORMANCE

Essential gives you access to advanced device management tools in the Logitech Sync management platform.

React faster with real-time alerts

Act quickly and minimize downtime. ServiceNow integration and email notifications provide instant alerts about room, desk, and device issues.

OPTIMIZE UPTIME AND PERFORMANCE

Essential gives you access to advanced device management tools in the Logitech Sync management platform.

Version control and push updates

Use Logitech Sync to remotely adjust settings and push firmware updates to devices to ensure they operate at their peak.

OPTIMIZE UPTIME AND PERFORMANCE

Essential gives you access to advanced device management tools in the Logitech Sync management platform.

EASILY MANAGE OFFICE SPACES

Connect people and spaces through smart solutions for room and desk booking.

Make it easy to book and find available rooms for scheduled or ad hoc meetings. Reservations can be made on Tap Scheduler or through calendar apps.

Read more about Logitech Room Booking

EASILY MANAGE OFFICE SPACES

Connect people and spaces through smart solutions for room and desk booking.

Make it easy for employees to find their ideal seat. Reservations are easily made using the Logi Tune app. Desk Booking can be used with or without Logi Dock Flex.

Read more about Logitech Desk Booking

EASILY MANAGE OFFICE SPACES

Connect people and spaces through smart solutions for room and desk booking.

Navigate the office with ease

Use maps to give employees a clear view of the entire office. Maps can be displayed on Tap Scheduler, in the Logi Tune app on mobile or desktop, and extended through RoomMate on larger displays.

EASILY MANAGE OFFICE SPACES

Connect people and spaces through smart solutions for room and desk booking.

INSIGHTS

Leverage analytics on space usage, occupancy, and more to better understand how employees use different spaces. Make better use of real estate based on actual data and insights.

Additional features

Calendar integration

Logitech Sync can be integrated with all leading calendar applications, including Google Workspace and Microsoft 365, to enable Room and Desk Booking.

Enterprise-grade security

Sync employs end-to-end encryption. It neither collects nor transmits audio, video, or shared content. Meeting data remains private and secure.

Multitenancy

Manage across multiple organizations. Great for managed service providers or enterprises with multiple IT teams.

Single sign-on

Adds convenience and a layer of security to how you and your team access the Sync Portal.

SCIM user management

Sync integrates with your existing user directories, such as Microsoft Entra ID (formerly Azure Active Directory) and Okta, to give you automated control of employee access rights.

Care & Coverage

Essential includes Logitech’s basic support; available business hours Monday to Friday; and our standard hardware warranty of two years, extendable up to five years with Extended Warranty.

COMPARE OUR PLANS

Rooms

Basic for Rooms

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Provision, configure and monitor systems and devices

Push and control updates

COVERAGE AND SUPPORT

Standard 2-year warranty

Business hours help desk support

Essential for Rooms

US$199

per year, per room

START YOUR 90-DAY FREE TRIAL IN SYNC

Everything in Basic, plus:

DEVICE MANAGEMENT

Email alerts

ServiceNow integrationRequires ServiceNow license

Sync Remote UI AccessAvailable in appliance mode.

SPACE MANAGEMENT

Room Booking

Maps

Room usage and insights

Select for Rooms

Starts at US$249

per year, per room

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

24/7 Tier II support, within one hour

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Onsite sparesVaries per license count

Full Comparison

	Standard Support	Logitech Essential	Logitech Select
PLANS	Product lifecycle	1-5 years	1-5 years

DEVICE MANAGEMENT
Device management and monitoring	Yes	Yes	Yes
Device settings, configurations, and software and firmware updates	Yes	Yes	Yes
Device and space inventory in Sync	Yes	Yes	Yes
Device status dashboard	Yes	Yes	Yes
Sync Remote UI accessAvailable in appliance mode.	No	Yes	Yes
Email alerts	No	Yes	Yes
ServiceNow integrationRequires ServiceNow license	No	Yes	Yes

SPACE MANAGEMENT
Employee room booking	No	Yes	Yes
Calendar integration with Office 365 & Google Workspace	No	Yes	Yes
Booking policies	No	Yes	Yes
Custom wallpapers & branding on Tap Scheduler	No	Yes	Yes
SCIM user management	No	Yes	Yes
Maps	No	Yes	Yes
Insights and analytics on space usage	No	Yes	Yes

CARE & COVERAGE
Help desk	Business hours support for Logitech products	Business hours support for Logitech products	24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)	No	No	YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync	No	No	Yes
Product Replacement	2-year standard warranty. Ground shipping, time varies	2-year standard warranty. Ground shipping, time varies	For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite Spares	No	No	YesVaries per license count

Desks

Basic for Flex Desks

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Provision, configure and monitor systems and devices

Push and control updates

SPACE MANAGEMENT

Desk Booking

SCIM user management

COVERAGE AND SUPPORT

Standard 2-year warranty

Business hours help desk support

Essential for Flex Desks

US$49

per year, per desk

START YOUR 90-DAY FREE TRIAL IN SYNC

Everything in Basic, plus:

DEVICE MANAGEMENT

Email alerts

ServiceNow integrationRequires ServiceNow license

Sync Remote UI AccessRequires Logi Dock Flex. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT

Maps

Desk usage and insights

Select for Flex Desks

US$99

per year, per desk

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

24/7 Tier II support, within one hour

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Onsite sparesVaries per license count

Full Comparison

	Standard Support	Logitech Essential	Logitech Select
PLANS	Product lifecycle	1-5 years	1-5 years

DEVICE MANAGEMENT
Device management and monitoring	Yes	Yes	Yes
Device settings, configurations, and updates	Yes	Yes	Yes
Device and space inventory	Yes	Yes	Yes
Device status dashboard	Yes	Yes	Yes
Personal device inventory	Yes	Yes	Yes
Sync Remote UI AccessRequires Logi Dock Flex. Accessible through a per device 30 day trial in Logitech Sync management portal.	No	Yes	Yes
Email alerts	No	Yes	Yes
ServiceNow integrationRequires ServiceNow license	No	Yes	Yes

SPACE MANAGEMENT
Employee desk booking through Logi Tune	Yes	Yes	Yes
Calendar integration in Tune with Office365 & Google Workspace	Yes	Yes	Yes
Booking policies	Yes	Yes	Yes
Desk attributes	Yes	Yes	Yes
SCIM user management	Yes	Yes	Yes
Maps	No	Yes	Yes
Desk usage and insights	No	Yes	Yes

CARE & COVERAGE
Help desk	Business hours support for Logitech products	Business hours support for Logitech products	24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)	No	No	YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync	No	No	Yes
Product replacement	2-year standard warranty. Ground shipping, time varies	2-year standard warranty. Ground shipping, time varies	For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite spares	No	No	YesVaries per license count

CONTACT SALES

Our team of product experts can help you find the best solution for your company.
Fill out the form and a Logitech representative will call you.

THANK YOU FOR CONTACTING US

SPECS

LOGITECH ESSENTIAL DETAILS

SYNC REMOTE UI ACCESS

Manage devices through your browser with Sync Remote UI Access within the Logitech Sync Portal. Available for CollabOS devices in appliance mode.

ISSUE ALERTS

Within the Logitech Sync device management portal, real-time alerts for a variety of room and device statuses are possible via email and/or integration with ServiceNow.

ROOM BOOKING

Logitech Room Booking is built within Logitech Sync and requires Tap Scheduler.

Read more about Room Booking

DESK BOOKING

Logitech Desk Booking is built within Logitech Sync and works with or without Logi Dock Flex. Employee bookings are made through the Logi Tune app on desktop or mobile.

Read more about Desk Booking

MAPS

Floor maps are used on Tap Scheduler, Logi Tune mobile, and Logi Tune desktop to help users find rooms and desks and navigate the office. You can add amenities such as kitchens, toilets, elevators, and much more to the maps and plot the rooms that employees within your organization can book. Map creation and customization is included in your Essential Plan.

INSIGHTS

Sync Insights lets you capture data on how employees use spaces and devices over time.

Read more here

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