Sync | Video Conferencing Device Management Software

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SUPPORT WORK FROM ANYWHERE

Now more than ever, teams need to be able to work together regardless of location. Whether employees are in the office, at home, or somewhere else, Sync enables better remote manageability and ultimate control of devices and spaces.

FEATURES COMPARE VERSIONS LATEST CONTENT SUPPORTED DEVICES

MAXIMIZE PERFORMANCE. MINIMIZE DISRUPTIONS.

INSIGHTS with LOGITECH ESSENTIAL and SELECT

OPTIMIZE OFFICE SPACES

Leverage analytics on space usage, occupancy, and more to gain a deeper understanding of how your organization uses different spaces to make better use of real estate.Insights and analytics may require additional Sync access or upgrade. Contact sales for more information.

LEARN MORE ABOUT INSIGHTS IN SYNC
Optimize Office Spaces

Better Together

Already using Microsoft Teams® admin center or Zoom™ Device Management? Sync complements admin tools from leading video conferencing services to give you comprehensive device management that includes both meeting room and personal collaboration devices.

Better Together with Microsoft Teams admin center
Better Together with Zoom Device Management

PARTNER INTEGRATIONS

Sync connects to multi-vendor device management platforms from select Logitech partners, providing flexibility for how you manage your Windows® and Mac based video conferencing systems.

LEARN ABOUT LOGITECH COLLABORATION PROGRAM FOR PARTNERS
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ADDITIONAL FEATURES

Enterprise-Grade Security icon

ENTERPRISE-GRADE SECURITY

Sync employs end-to-end encryption. It neither collects nor transmits audio, video, or shared content. Meeting data remains private and secure.

READ SYNC SECURITY & PRIVACY WHITEPAPER
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MULTITENANCY

Manage across multiple organizations. Great for managed services providers or enterprises with multiple IT teams.

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SINGLE SIGN-ON

Add convenience and a layer of security to how you and your team access the Sync Portal.

COMPARE VERSIONS

Rooms

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Basic for Rooms

€0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

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Provision, configure and monitor systems and devices

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Push and control updates

COVERAGE AND SUPPORT
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Standard 2-year warranty

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Business hours help desk support

Essential plan icon

Essential for Rooms

€179

per year, per room

START YOUR 90-DAY FREE TRIAL IN SYNC

Everything in Basic, plus:

DEVICE MANAGEMENT

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Email alerts

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ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessAvailable in appliance mode.

SPACE MANAGEMENT
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Room Booking

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Maps

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Room usage and insights

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Select for Rooms

Starts at €249

per year, per room

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

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24/7 Tier II support, within one hour

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Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

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Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

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Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

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Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and software and firmware updates
 Yes Yes Yes
Device and space inventory in Sync
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Sync Remote UI accessAvailable in appliance mode.
 No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee room booking
No Yes Yes
No Yes Yes
Calendar integration with Office 365 & Google Workspace
 No Yes Yes
Booking policies
 No Yes Yes
Custom wallpapers & branding on Tap Scheduler
 No Yes Yes
SCIM user management
 No Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Insights and analytics on space usage
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product Replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite Spares
 No No YesVaries per license count

Desks

Basic plan icon

Basic for Flex Desks

€0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Check mark icon

Provision, configure and monitor systems and devices

Check mark icon

Push and control updates

SPACE MANAGEMENT
Check mark icon

Desk Booking

Check mark icon

SCIM user management

COVERAGE AND SUPPORT
Check mark icon

Standard 2-year warranty

Check mark icon

Business hours help desk support

Essential plan icon

Essential for Flex Desks

€49

per year, per desk

START YOUR 90-DAY FREE TRIAL IN SYNC

Everything in Basic, plus:

DEVICE MANAGEMENT

Check mark icon

Email alerts

Check mark icon

ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessRequires Logi Dock Flex. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT
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Maps

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Desk usage and insights

Select plan icon

Select for Flex Desks

€99

per year, per desk

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

Check mark icon

24/7 Tier II support, within one hour

Check mark icon

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Check mark icon

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Check mark icon

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Check mark icon

Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and updates
 Yes Yes Yes
Device and space inventory
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Personal device inventory
 Yes Yes Yes
No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee desk booking through Logi Tune
 Yes Yes Yes
Calendar integration in Tune with Office365 & Google Workspace
 Yes Yes Yes
Booking policies
 Yes Yes Yes
Desk attributes
 Yes Yes Yes
SCIM user management
 Yes Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Desk usage and insights
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite spares
 No No YesVaries per license count

Connect Your Devices

FEATURED CONTENT

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Insights

Device Management for Hybrid Work with Logitech Sync

Learn how Logitech Sync makes remote monitoring and device management simple and scalable for hybrid teams of all sizes.
Learn More
Video conferring equipment displayed on workspace
Insights

Logitech Sync Security & Privacy

Logitech Sync makes it easy to manage an organization’s meeting rooms and video devices. Read this whitepaper to learn how Sync handles security and privacy.
Read More
Optimizing Offices with Logitech Select
Insights

The True Cost of Meeting Room Downtime

Read this whitepaper for an understanding of how costly meeting downtime can be for business and employee success, and suggestions for how to avoid downtime.
Learn More

BE THE FIRST TO KNOW

Get early access to the newest features and updates for Logitech Video Collaboration software, including Sync, CollabOS, and Logi Tune.

READ THE LATEST ON OUR BLOG

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Specs & Details

SYSTEM REQUIREMENTS

Sync Portal

Any modern web-browser (ex. Chrome, Edge, Firefox, Safari)

SUPPORTED DEVICES

See full list of supported devices for management here.

What’s the difference between management and monitoring?

PRIVACY AND SECURITY

Your privacy is important to Logitech. Our product privacy policy can be viewed here.

Support

SETUP SYNC

Get details on how to set up your deployment for Sync.

Get Started

TROUBLESHOOT SYNC

Find answers to frequently asked questions.

VIEW FAQS

Contact Support

Have questions? Let our specially trained agents help you.

Request support

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