Logitech Essential Service Plan

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WHAT'S INCLUDED
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Specifications
Logitech Essential Service Plan icon

Try Essential Today!

Start your free 90-day trial in Logitech Sync.Available on Logitech's global data storage instance for Logitech Sync.

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SIMPLIFY THE MANAGEMENT OF ROOMS, DESKS, AND DEVICES

Make device and space management effortless with the Logitech Essential service plan. Empower your IT team with advanced software tools to efficiently manage, monitor, and troubleshoot shared spaces and connected devices.

Remote device management

REMOTE DEVICE MANAGEMENT

Configure device settings, control updates, and remotely manage devices through Logitech Sync.

Insights

INSIGHTS

Get insights on space and device usage to help better plan and decide on future IT investments and workspace-related changes.

Space management

SPACE MANAGEMENT

Simplify how you manage shared office spaces while enabling employees to find and book rooms and flex desks easily.

Additional features

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Calendar integration

Logitech Sync can be integrated with all leading calendar applications, including Google Workspace and Microsoft 365, to enable Room and Desk Booking.

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Enterprise-grade security

Sync employs end-to-end encryption. It neither collects nor transmits audio, video, or shared content. Meeting data remains private and secure.

Multitenancy icon

Multitenancy

Manage across multiple organizations. Great for managed service providers or enterprises with multiple IT teams.

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Single sign-on

Adds convenience and a layer of security to how you and your team access the Sync Portal.

SCIM user management icon

SCIM user management

Sync integrates with your existing user directories, such as Microsoft Entra ID (formerly Azure Active Directory) and Okta, to give you automated control of employee access rights.

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Care & Coverage

Essential includes Logitech’s basic support; available business hours Monday to Friday; and our standard hardware warranty of two years, extendable up to five years with Extended Warranty.

COMPARE OUR PLANS

Rooms

Basic plan icon

Basic for Rooms

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

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Provision, configure and monitor systems and devices

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Push and control updates

COVERAGE AND SUPPORT
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Standard 2-year warranty

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Business hours help desk support

Essential plan icon

Essential for Rooms

US$199

per year, per room

START YOUR 90-DAY FREE TRIAL IN SYNC*

Everything in Basic, plus:

DEVICE MANAGEMENT

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Email alerts

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ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessAvailable in appliance mode.

SPACE MANAGEMENT
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Logitech Room Booking

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Logitech ViewRequires RoomMate & Maps

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Room usage and insights

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Booking automationRequires a Rally Bar or Rally Bar Mini

 * Available on Logitech's global data storage instance for Logitech Sync.

Select plan icon

Select for Rooms

Starts at US$249

per year, per room

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

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24/7 Tier II support, within one hour

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Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

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Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

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Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

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Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and software and firmware updates
 Yes Yes Yes
Device and space inventory in Sync
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Sync Remote UI accessAvailable in appliance mode.
 No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee room booking
No Yes Yes
No Yes Yes
Calendar integration with Office 365 & Google Workspace
 No Yes Yes
Booking policies
 No Yes Yes
Custom wallpapers & branding on Tap Scheduler
 No Yes Yes
SCIM user management
 No Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Insights and analytics on space usage
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product Replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite Spares
 No No YesVaries per license count

Desks

Basic plan icon

Basic for Flex Desks

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

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Provision, configure and monitor systems and devices

Check mark icon

Push and control updates

SPACE MANAGEMENT
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Desk Booking

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SCIM user management

COVERAGE AND SUPPORT
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Standard 2-year warranty

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Business hours help desk support

Essential plan icon

Essential for Flex Desks

US$49

per year, per desk

START YOUR 90-DAY FREE TRIAL IN SYNC*

Everything in Basic, plus:

DEVICE MANAGEMENT

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Email alerts

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ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessRequires Logi Dock Flex. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT
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Logitech Desk Booking

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Logitech ViewRequires RoomMate & Maps

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Desk usage & insights

 * Available on Logitech's global data storage instance for Logitech Sync.

Select plan icon

Select for Flex Desks

US$99

per year, per desk

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

Check mark icon

24/7 Tier II support, within one hour

Check mark icon

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Check mark icon

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Check mark icon

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Check mark icon

Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and updates
 Yes Yes Yes
Device and space inventory
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Personal device inventory
 Yes Yes Yes
No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee desk booking through Logi Tune
 Yes Yes Yes
Calendar integration in Tune with Office365 & Google Workspace
 Yes Yes Yes
Booking policies
 Yes Yes Yes
Desk attributes
 Yes Yes Yes
SCIM user management
 Yes Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Desk usage and insights
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite spares
 No No YesVaries per license count

CONTACT SALES

Our team of product experts can help you find the best solution for your company.
Fill out the form and a Logitech representative will call you.

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SPECS

LOGITECH ESSENTIAL DETAILS

SYNC REMOTE UI ACCESS

Manage devices through your browser with Sync Remote UI Access within the Logitech Sync Portal. Available for CollabOS devices in appliance mode.

ISSUE ALERTS

Within the Logitech Sync device management portal, real-time alerts for a variety of room and device statuses are possible via email and/or integration with ServiceNow.

ROOM BOOKING

Logitech Room Booking is available on the global data storage instance of Logitech Sync and requires Tap Scheduler.

Read more about Room Booking

DESK BOOKING

Logitech Desk Booking is available on the global data storage instance of Logitech Sync and works with or without Logi Dock Flex. Employee bookings are made through the Logi Tune app on desktop or mobile.

Read more about Desk Booking

MAPS

Floor maps are used on Tap Scheduler, Logi Tune mobile, and Logi Tune desktop to help users find rooms and desks and navigate the office. You can add amenities such as kitchens, toilets, elevators, and much more to the maps and plot the rooms that employees within your organization can book. Map creation and customization is included in your Essential Plan.

INSIGHTS

Sync Insights lets you capture data on how employees use spaces and devices over time.

Read more here