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SERVICE DESCRIPTIONS

FIND THE BEST SERVICE PLAN FOR YOUR BUSINESS

Logitech Services helps you remove barriers to collaboration. With global support, powerful software, and fast product replacements, we help you reduce IT effort to keep rooms and flex desks ready, optimize performance, and get more out of your investment.

Basic plan icon

Basic

Essential plan icon

Essential

Select plan icon

Select

KEY BENEFITS

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DEVICE MANAGEMENT

Efficient software features streamline IT maintenance, minimizing downtime and costs. Enjoy full remote access to devices and proactive issue alerts for fast resolution.Features varies between service plans

LEARN MORE ABOUT SYNC LEARN MORE ABOUT ESSENTIAL
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SPACE MANAGEMENT

From conference spaces to shared desk environments, simplify space management and enable employees to find and book rooms and desks for better days onsite.Features varies between service plans,Available on Logitech's global data storage instance for Logitech Sync.

LEARN MORE ABOUT ROOM BOOKING LEARN MORE ABOUT DESK BOOKING
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INSIGHTS & ANALYTICS

Reliable insights on space and device usage help you make impactful and wise decisions on future IT investments and workspace-related changes.Features varies between service plans

Man installing video bar in the conference room

PRODUCT LONGEVITY

Maximize return on investment with included software updates for CollabOS devices, and product warranty options. Get coverage for up to five years and minimize disruptions with fast or even direct product replacements with onsite spares.Features varies between service plans

LEARN MORE ABOUT SELECT LEARN MORE ABOUT EXTENDED WARRANTY

COMPARE OUR PLANS

Rooms

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Basic for Rooms

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

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Provision, configure and monitor systems and devices

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Push and control updates

COVERAGE AND SUPPORT
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Standard 2-year warranty

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Business hours help desk support

Essential plan icon

Essential for Rooms

US$199

per year, per room

START YOUR 90-DAY FREE TRIAL IN SYNC*

Everything in Basic, plus:

DEVICE MANAGEMENT

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Email alerts

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ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessAvailable in appliance mode.

SPACE MANAGEMENT
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Logitech Room Booking

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Logitech ViewRequires RoomMate & Maps

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Room usage and insights

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Booking automationRequires a Rally Bar or Rally Bar Mini

 * Available on Logitech's global data storage instance for Logitech Sync.

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Select for Rooms

Starts at US$249

per year, per room

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

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24/7 Tier II support, within one hour

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Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

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Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

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Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

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Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and software and firmware updates
 Yes Yes Yes
Device and space inventory in Sync
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Sync Remote UI accessAvailable in appliance mode.
 No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee room booking
No Yes Yes
No Yes Yes
Calendar integration with Office 365 & Google Workspace
 No Yes Yes
Booking policies
 No Yes Yes
Custom wallpapers & branding on Tap Scheduler
 No Yes Yes
SCIM user management
 No Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Insights and analytics on space usage
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product Replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite Spares
 No No YesVaries per license count

Desks

Basic plan icon

Basic for Flex Desks

US$0

included in your purchase

Get Started - It's free

DEVICE MANAGEMENT

Check mark icon

Provision, configure and monitor systems and devices

Check mark icon

Push and control updates

SPACE MANAGEMENT
Check mark icon

Desk Booking

Check mark icon

SCIM user management

COVERAGE AND SUPPORT
Check mark icon

Standard 2-year warranty

Check mark icon

Business hours help desk support

Essential plan icon

Essential for Flex Desks

US$49

per year, per desk

START YOUR 90-DAY FREE TRIAL IN SYNC*

Everything in Basic, plus:

DEVICE MANAGEMENT

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Email alerts

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ServiceNow integrationRequires ServiceNow license

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Sync Remote UI AccessRequires Logi Dock Flex. Accessible through a per device 30 day trial in Logitech Sync management portal.

SPACE MANAGEMENT
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Logitech Desk Booking

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Logitech ViewRequires RoomMate & Maps

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Desk usage & insights

 * Available on Logitech's global data storage instance for Logitech Sync.

Select plan icon

Select for Flex Desks

US$99

per year, per desk

Contact Sales

All of the features in Essential, plus:

CARE & COVERAGE

Check mark icon

24/7 Tier II support, within one hour

Check mark icon

Product coverage for up to 5 yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.

Check mark icon

Next-business-day product replacementsShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time.

Check mark icon

Designated Service ManagerFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.

Check mark icon

Onsite sparesVaries per license count

Full Comparison

Standard Support
Logitech Essential
Logitech Select
PLANS
 Product lifecycle 1-5 years 1-5 years
 
DEVICE MANAGEMENT
Device management and monitoring
 Yes Yes Yes
Device settings, configurations, and updates
 Yes Yes Yes
Device and space inventory
 Yes Yes Yes
Device status dashboard
 Yes Yes Yes
Personal device inventory
 Yes Yes Yes
No Yes Yes
Email alerts
 No Yes Yes
ServiceNow integrationRequires ServiceNow license
 No Yes Yes
 
SPACE MANAGEMENT
Employee desk booking through Logi Tune
 Yes Yes Yes
Calendar integration in Tune with Office365 & Google Workspace
 Yes Yes Yes
Booking policies
 Yes Yes Yes
Desk attributes
 Yes Yes Yes
SCIM user management
 Yes Yes Yes
Logitech ViewRequires RoomMate & Maps
 No Yes Yes
Desk usage and insights
 No Yes Yes
 
CARE & COVERAGE
Help desk
 Business hours support for Logitech products Business hours support for Logitech products 24/7 service via phone and email. Direct access to Tier II support within one hour
Designated Service Manager (DSM)
 No No YesFor customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered.
Help requests via Sync
 No No Yes
Product replacement
 2-year standard warranty. Ground shipping, time varies 2-year standard warranty. Ground shipping, time varies For up to five yearsLogitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated.
One business day expedited deliveryShipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan
Onsite spares
 No No YesVaries per license count

Contact Sales

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